Business and Economy

E-commerce offers mixed fortunes for Nigeria, South Africa customers, report

dLocal, fintech company that specializes in cross-border payments for emerging markets, has partnered with Americas Market Intelligence (AMI) to research and outline local payments preferences of consumers in Nigeria, South Africa, and Indonesia.

The findings, which will be included in dLocal’s 2019 e-commerce report, provide global merchants a landscape scan and strategy guide for consumer companies targeting the global economy’s most promising emerging markets, now including: Argentina, Brazil, Chile, Colombia, Egypt, India, Indonesia, Mexico, Morocco, Nigeria, Paraguay, Peru, South Africa, Turkey, and Uruguay.

In Nigeria, the Central Bank of Nigeria’s recent “Cashless Nigeria” initiative is expected to drive growth for e-commerce and digital payment companies.

Retail accounts for $14.6 billion in transactions, accounting for 80% of all Nigerian transaction volume

Domestic credit cards, called Verve Cards, compose 60% of the credit card market

With smartphone adoption still only reaching 30%, USSD (Unstructured Supplementary Service Data) payments method show promise for non-smartphone users

Low disposable incomes and rampant sales of fake goods online continue to present challenges for Nigerian e-commerce

In South Africa,  E-commerce payments are still dominated by traditional payment methods, but e-wallets are gaining traction as smartphone adoption increases.

South Africa’s customer population is strongly divided between wealthy bank customers and the lower-income under-banked or unbanked population.

E-wallet transactions make up only 6% of total e-commerce transactions, but 12% of retail B2C commerce.

Local credit cards do not have a significant presence in South Africa, and the market is dominated by Visa and Mastercard, with 50% and 48% market share, respectively.

80% adoption of smartphones offers promising potential for e-wallet adoption, while a growing market for QR code payments caters to traditionally under-banked customers.

The addition of these three key APAC and EMEA e-commerce hubs demonstrates dLocal’s continued dedication to provide online merchants, SaaS companies, shared-economy platforms, and other digital vendors with a comprehensive collection of data and analysis.

“Merchants looking to drive global expansion in the world’s most lucrative up-and-coming markets have previously been limited by a lack of reliable, consistent data upon which to inform decision-making and growth strategies,” explains dLocal CEO Sebastian Kanovich. “Through our in-depth proprietary country research, we strive to share the kind of localized market intelligence that empowers merchants to accelerate and optimize their growth in emerging markets.”

To produce the report, dLocal and AMI compiled information and analysis available through publicly disclosed government statistics, local chambers of commerce, e-commerce associations, market reports and local press. Secondary research from over 30 e-commerce executives – including banks, payment gateways, local consultants and other service providers and merchants – also identifies best practices for merchants and outlines key learnings of operators active in these regions.

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