Access Bank upgraded its IT system, which helped it move up the country’s rankings from 65th to first. A change in the bank’s procurement procedure and the deployment of a number of VMware technologies, which allowed it to provide digital services to a clientele that was hungry for innovation, were crucial to its success.
Nigeria’s financial services market is extremely competitive. Where clients spend their money is determined by reputation and ratings. Customers won’t hesitate to transfer service providers if their bank is not giving the most contemporary and innovative services. Access Bank made a number of strategic choices, such as pursuing modernisation, when it set out to boost business and profitability by enhancing its reputation and rating.
Access Bank used VMware vCloud Suite, VMware Carbon Black App Control, VMware vRealize Operations, and VMware Horizon to carefully construct a new infrastructure and ring-fence access to its most crucial assets: its core banking apps. The bank now has a robust private cloud that is the backbone of the Access Bank financial infrastructure connecting its 600 branches and service outlets, 3,000 ATMs and 28,000 employees while delivering innovative digital services to clients.
The journey of Access Bank from being at the bottom of the list of banks in Nigeria to being at the top has been one of transformation. No other bank in Sub-Saharan Africa has as many active customers or can claim to have effectively and significantly improved their operations, all of which we accomplished with technology and VMware, according to Afolabi Ilesanmi, head of governance, architecture, and planning at Access Bank. “We noticed a fantastic ROI. We are saving more than 40% per server overall, on average. ‘When it comes to numbers, you just have to put everything into numbers
Access Bank card information system is currently housed on VMware technology and completely conforms with regional and international Payment Card Industry (PCI) Data Security Standards (DDS). By putting VMware security first, the bank is able to protect sensitive customer data.
The experience of working with Access Bank has been extraordinary. When the bank set its eyes on being the top bank in Nigeria, nothing could stop them. And admitting that technology was the only viable option to accomplish this is not only courageous but also incredibly mature,” claims Lorna Hardie, regional director of VMware Sub-Saharan Africa.
With 45 million customers, Access Bank has a network of more than 600 branches and service locations throughout three continents, 12 countries, and these locations.