Ericsson digital and mobile money solutions to power better customer experiences for TMCEL subscribers
TMCEL Mozambique and Ericsson (NASDAQ: ERIC) have signed a five-year-deal to expand
and modernize its network and digital services ecosystem through the latest Ericsson Business
Support Systems (BSS) and Mobile Money software innovations, features and services. As a
result of the agreement, TMCEL can deliver an improved customer experience to its mobile
subscribers.
The Ericsson Business Support System (BSS) solution will facilitate TMCEL’s shift to customer-
centric business operations and digital engagement. Additionally, Ericsson’s Dynamic
Activation (EDA) will address all of TMCEL’s service activation needs with a single, flexible
platform. The deal also includes the deployment of Ericsson’s Mobile Money solution.
The operator’s aim is to encourage the everyday usage of mobile money by unlocking access to
a diverse payments ecosystem. Ericsson’s Wallet solution will power the project, being tailored
to provide a new channel enabling financial inclusion, offering easy-to-use and secure next-
generation mobile financial services, and including those who do not have access to traditional
banking services.
Mahomed Rafique Jusob Mahomed, Chairman of the Board at TMCEL says: “Through this
partnership we look forward to working with Ericsson to further enhance our value proposition
and expand our ecosystem. Ericsson’s global experience and innovative solutions will allow us
to meet the personalized and rapidly changing requirements of the digital marketplace in
Mozambique.”
TMCEL stands to benefit from improved business agility, and an effective step-by-step evolution
to the dynamic digital world that is being built with 5G and Internet of Things (IoT). It will gain
access to ongoing Ericsson product releases and performance enhancements and, future-
proofing investments that are in line with market and technology transformation trends.
The deal includes a range of Ericsson BSS products to underpin the monetization of services, including
Ericsson Charging System, Ericsson Dynamic Activation, Complete Virtual platform & Geo-
redundancy, and Multi Mediation.
Todd Ashton, Vice President and Head of Ericsson South and East Africa, says: “TMCEL’s
ongoing commitment to innovation and enhanced customer experiences is proof of TMCEL’s
efforts to offer benefits to Mozambique especially in the area of digital wallets. We will continue to be TMCEL’s trusted day-to-day business partner and reinforce its mission to remain at the
forefront of ICT in Mozambique with our proven capabilities in BSS and Mobile Money software
and systems integration. This project is a key aspect to the economic development of the nation
and will also be a key enabler for connecting and supporting new emerging industries in the
country.”
Services provided by Ericsson under the agreement include solution design, project
management, technology consultancy, service enablement, business configuration,
development and customization, solution integration and verification, and load testing and
acceptance.
On the other hand, mobile money services have become an essential, life-changing tool across
Africa, providing access to safe and secure financial services but also to energy, health,
education and employment opportunities.
