Business Insights

Recently, media monitoring has emerged as a crucial resource for brands seeking to manage their public image, monitor press coverage,

The most recent monthly report from Nigeria’s Pension Commission (PENCOM) revealed that the assets under management (AUM) of the regulated

The United Bank of Africa (UBA) PLC in Nigeria has been instructed to compensate its customer N8,000,000 for a severe

Chioma Angela Onukogu has been appointed as the Director of Board Affairs and Proceedings in the Office of the Secretary

Here are some guidelines for creating a successful business model for medical tourism:

After 12 years of existence and operations, Jumia is still not profitable. To try and break even and report profits,

In recent times, there has been a notable transformation in the global healthcare sector, as more people are choosing medical

Upon reaching the nomadic settlement of Dongawaki, located at Sule Tankarkar Local Government Area (LGA), in Jigawa State, Usman Alasan,

Malaria remains a pressing public health issue in various regions worldwide, particularly in sub-Saharan African nations such as Nigeria, where

KnowBe4 (www.knowbe4.com), the provider of the world’s largest security awareness training and simulated phishing platform, has recently unveiled its highly

According to the 2024 World Happiness Report, Nigerians are getting less happier and more unhappy as the country ranks the

Charity Damoah, aged 36, has experienced numerous hospital admissions due to malaria during her childhood in Sunyani, located in Ghana’s

NETSCOUT SYSTEMS has published its 2H2023 DDoS Threat Intelligence Report, which examines the trends and attack methods used by adversaries

Bitcoin’s most recent “halving” took place on Friday night, resulting in a 50% reduction in the rewards for miners. This

Multifactor authentication is a crucial security measure that necessitates users to provide an additional form of verification before accessing a

Are you aware that running can reduce your risk of death from prostrate cancer and can reduce or prevent enlargement

In the modern digitally connected world, consumers expect businesses to be easily searchable online for product information, location, and operating

Medical tourism has evolved into a dynamic and advanced sector, wherein individuals travel to foreign nations to receive medical treatment.

The growth of the Gulf Cooperation Council (the GCC otherwise known as the Gulf Countries, namely: Saudi Arabia, Qatar, Oman,

It is common knowledge that electricity consumers in Nigeria, including residents and businesses, will now have to pay more for

Aviation in Africa is experiencing a resurgence, aligning with global trends. The International Air Transport Association (IATA) has reported that

According to a study conducted by Compare the Market Australia, Türkiye has emerged as the top international destination for medical

Dr. Tinuade Sanda of Eko Electricity Distribution Company (EKEDC) has not been dismissed but has instead been redeployed along with

The latest data from Creatrip, a Korean tourism platform, reveals that plastic surgery continues to be the top choice for

In today’s interconnected world, the likelihood of encountering a hacking attempt is high. With cybercriminals continuously improving their tactics, falling

Leadership has been long declared the trouble with Nigeria. Fixing Nigeria invariably has to begin with developing a new generation

Access Holdings Plc has made an announcement regarding the appointment of Mr. Aigboje Aig-Imoukhuede as its new Non-Executive Chairman, replacing

AfriLabs and the UNICEF Office of Innovation have joined forces to launch a Digital Public Goods Webinar Series in Africa,

Harvard Business School has recently published a case study that delves into the Tony Elumelu Foundation’s (TEF) distinctive approach to

Tiny plastic particles are widespread and challenging to eliminate, as they have been detected in various sources such as food,

When you participate in networking, business, or even casual gatherings, introduce yourself to others using your elevator pitch. This will

During its 9th annual Cyber Security Weekend – META 2024, held in Kuala Lumpur, Malaysia, Kaspersky experts delved into the

Small business owners are increasingly embracing digitalization and utilizing various online channels to cater to their customer needs. With the

The Delegation of German Industry and Commerce in Nigeria (AHK Nigeria) is organising a workshop on behalf of members of German Machinery and

Did you know that cervical cancer is the second most common cancer among Nigerian women, with over 14,000 cases reported

Wondering how markets and economies will be influenced in the next 12 months? Find out by joining us for the

The CIBNCFS, a subsidiary of CIBN, in collaboration with BAA Consult, is delighted to extend an invitation to you for

In today’s digital landscape, the threat of cyber attacks looms large, especially for small and medium-sized enterprises (SMEs) who often

Throughout our 2023 journey, we have overcome obstacles, rejoiced in accomplishments, and above all, played a significant role in shaping

The Access to Financial Services in Nigeria – A2F 2023 – survey report by EFInA has provided valuable insights into

Brands have a remarkable influence on our behavior and even our physical well-being. Companies are well aware that brands have

An end of year business review serves as a critical tool for evaluating the overall performance of your business over

Black women are continuously shattering barriers in various fields, paving the way for future leaders with their resilience, intelligence, and

Mastercard has introduced its contactless payment solutions, providing businesses with an easy and cost-effective way to accept card payments. Through

Every day, on average, 411,000 harmful files are found by Kaspersky’s (www.Kaspersky.co.za) detection systems. This represents a roughly 3% increase

The landscape of cyberthreats is in a constant state of flux, becoming increasingly dangerous with each passing year. Adversaries never

The National Bureau of Statistics (NBS) released the Nigerian Flood Impact, Recovery, and Mitigating Assessment Report 2022–2023, which detailed the

Mrs. Tomi Somefun, the Managing Director of Unity Bank Plc, has advocated for comprehensive policy measures aimed at dismantling the

The artificial intelligence (AI) market in South Africa is expected to achieve a valuation of $2.4 billion by the end

The lack of technological know-how in the area has long been known, and current data highlights both the alarmingly high

Over the last seven years, Nigeria’s manufacturing sector has grown at an uneven rate, averaging a meek 0.46% y/y and

A number of important South African companies could suffer large losses as a result of “ghosts,” or “paper employees,” who

Microplastics have become a pervasive issue, infiltrating various aspects of our environment, including air, water, soil, and even our food

The World Health Organization (WHO) has made a significant declaration, stating that loneliness is a major global health challenge that

Although they help safeguard some of our most private information, passwords are sometimes not that private in the first place,

Adaptive DDoS Protection for Arbor Edge Defense (AED) has been introduced by NETSCOUT SYSTEMS, a top supplier of cybersecurity, performance

Over the past ten years, winds of change have blown throughout the African consumer landscape, changing behaviors and buying habits,

Established on 31 October 1924 by the Founding fathers of WSBI, the World Savings Day also known as ‘World Thrift

Food systems currently confront significant dangers due to the way they have changed over the past few decades, which puts

The Nigerian stock market on Monday recorded 1.45% gain as the All-Share index closed the day at 68,111.71 points. As a result, the market capitalization increased by  ₦535.74bn to  end at ₦37.42trn, and the year-to-date (YTD) return increased to 32.90%. The market’s robust performance was supported by demand for industrial heavyweight DANGCEM (+5.77%), which outperformed losses in MTNN (-0.20%), TRANSCORP (-0.32%), and FIDELITYBK (-0.61) to keep the market in the green. Other notable demand drivers included ZENITHBANK (+0.60%) and STANBIC (+9.23%). On the leader’s

Cybercriminals are increasingly employing straightforward but efficient methods, such as CEO fraud and business email compromise (BEC), to gain access

Afrobarometer (www.Afrobarometer.org), which has completed fieldwork for its largest-ever pan-African survey, on Tuesday highlighted the contributions of 54,436 African citizens

An urgent need to increase cybersecurity awareness and education across many industries is being sounded by Deimos, a major African

The top concerns of business leaders remains inflation and volatile markets as revealed in the “Global Industry Insights Report,” bynCiti Commercial Bank (CCB)  A majority of the roughly 500 poll participants from around the world identified inflation and market volatility as the two main problems threatening the viability of their business, followed by the regulatory landscape and trade. Key conclusions drawn from the survey’s data on a worldwide scale: Inflation poses the greatest threat to the respondents’ businesses, and 72% of those polled felt that controlling prices or keeping costs low is the main obstacle to their ability to succeed as a firm today. Notably, 52% of respondents said they thought supply chain problems had gotten better over the previous year; 36% said they thought they had stayed the same; and only 13% said they thought they had gotten worse.According to 55% of respondents, the healthcare industry is setting the pace for becoming carbon neutral by 2050. However, just 37% of those polled claimed that their organisation places a high priority on net zero and/or ESG in general. 52% of respondents said their company is thinking about going global in the upcoming year, with 27% saying they want to enter the Asia-Pacific region. 27% of respondents claim to be either just slightly or very dissatisfied with the progress they have achieved towards their financial objectives as of 2023. “It comes as no surprise that inflation and market volatility are top of mind for companies across industries worldwide,” said Tasnim Ghiawadwala, global head of Citi Commercial Bank. Everything has been impacted by inflation, including supply chain and inventory management as well as operational, financial, and human resource planning. It is crucial for mid-sized corporates to be nimble and flexible with the market because it will have an impact on long-term strategic planning and vision. Cost control is important, but success ultimately depends on understanding your core offering, or how your business stands out to customers

There is little doubt that cyberattacks on African organizations are on the rise, with ransomware, malware, and backdoor events, as

With approximately 5 billion worldwide tourist arrivals medical tourism and travel sectors are a significant and booming economy. However, Covid

Medical Tourism or Medical Value Travel or medical tourism may be able to contribute to the achievement of universal health

It is no longer a question of “if” your organization will be targeted, but rather “when,” as DDoS cyberattacks, particularly

Nearly half of the 800 African survey participants on how cybercriminals trick their victims lost thousands of dollars and had

PalmPay launched the Wallet Safety Workshop in 2022 to secure the security of customer transaction privacy as well as stable

The top four email scam themes and strategies currently in use in the Middle East, Turkey, and Africa (META) region

EridanSpace, a leading co-working space located in the heart of Ikeja, Lagos State, has partnered with Gomycode to support budding

The Creative Business Series (CBS) from Creative Economy Practice at CcHUB is back with a bang and this time will be

The United Bank for Africa (UBA) Plc will be holding a webinar on the Nigerian tax law on Thursday August

The much-anticipated 13th edition of The Catalyst featuring a Fireside chat session and organized by CcHub is here with calls

The Nigerian stock market suffered losses on Thursday as the All-Share Index fell 1.75% to close at 64,167.39 points, marking

You have a choice in how you present your business message when presenting yourself to an individual or a group. Your verbal presentation is the main means of introduction. Is your introduction effective? Is it successful? People judge both the message and the messenger in addition to the message alone. Your physical appearance, mannerisms, listening skills, and exit strategy will all have an impact on how others interpret the message you’ve conveyed. The most crucial thing to keep in mind is to address each person as though they were a close friend. Your underlying hope as you network with friends and colleagues and share what you do is that they will use your services and spread the word to others, who will then utilise your services and continuing spreading the word. The same guidelines apply when someone talks on your behalf when discussing your company. They will also be assessed. That implies that your actions and words provide a template for imitation. Game of Telephone Have you ever played the classic game “telephone” as a kid? A player speaks in a hushed tone to the person seated next to them. The next person in queue is then told in a whisper the exact same thing, and so on. Before the communication reaches the final link in the chain, it is almost always distorted. The final whispered message frequently turns out to be rather humorous and bears little similarity to the original. More dramatically, the original meaning of words is frequently completely lost as they get warped or lost. The starting message’s chance of making it through the trip decreases with length and complexity.

“AI in Business Masterclass” will be unveiled by Tekedia Institute with great excitement. This programme focuses on how artificial intelligence

The teams at StartupGuru and NCrypted put together some helpful funding-related materials that we wanted to share with you. These

Oneyka Cindy Ojogbo and Zion Adeoye have been promoted to the positions of partners and shareholders at the full-service pan-African law firm, Centurion Law Group. The firm specialises in energy and natural resources. The promotion of Ojogbo and Adeoye, who are the first Africa-focused firm to list on the German Stock Exchange, is evidence of their leadership, legal expertise, and commitment to advancing sustainable development throughout the continent. Oneyka Cindy Ojogbo has played a crucial role in Centurion’s success story by exhibiting outstanding legal insight

A collaboration between the International Youth Foundation (IYF) and the Paradigm Initiative, which is financed by Google.org, has begun to

Kaspersky Lab has released Suricata for Incident Response and Threat Hunting, a new cybersecurity course that teaches students how to

Inflation is having a significant impact in 2023 and is profoundly altering how we live and make money. Commodities trading

The Anzisha Prize announced on Monday the launch of a new online digital resource library targeted at accelerating entrepreneurship education

The benchmark index ofbthe Nigerian stock exchange rose by 0.16% on Tuesday to close at 59,110.02 points. Thus, the year-to-date

CcHub is delighted to invite you to our upcoming IAU Consolidation Project Workshop, Fostering Collaborations Between Partners in the Circular Plastic

More than 2000 Nigerian teenagers from the country’s six geopolitical zones have been trained in digital job acquisition through an

The Nigerian Exchange closed the week’s trading session on a high note, increasing the All-Share index by 0.34% to close

The 2023 edition of the Africa’s Business Heroes (ABH) (AfricaBusinessHeroes.org) Prize Competition is looking for business professionals from all around

Imagine getting a call, email, or SMS from the government demanding money immediately. There is no reason to doubt the

The world’s largest security awareness training and simulated phishing platform provider, KnowBe4 (https://www.KnowBe4.com), has released the findings of its Q1

To assist learners, Tekedia Institute has unveiled a new program. Several students have been placed for internships by Tekedia during

The NGX All-Share Index declined by 0.02% to settle at 54,924.08 points on Thursday with the year-to-date (YTD) returns for

BNI® (Business Network International), the world’s biggest referral networking group, recently released a research demonstrating the efficiency and effectiveness of

African Commodities Exchange (AFEX) will be having a high-powered discussion about opportunities for women within the commodities market and the

The first cohort of its kind for women in Africa is being offered by ALX, a top global provider of

Cchub is inviting Entrepreneurs, ecommerce professionals and Artisans to join the info session for the Artisans and Makers Access to

On Friday of last week, BUA Cement (BUACEMENT) announced its FY 22 audited results after trading (24 February). The company

After market hours on Monday, Lafarge Africa (WAPCO) issued its FY 22 audited results (27 February). Although the company claimed

There is only approximately a week left to sign up for the 2023 Young Professionals Academy class, which is almost

The National Action Committee on AfCFTA has concluded a two day capacity building program for exporters, membership based organizations, and

The National African Committee on the African Continental Free Trade Area (AfCFTA) in Nigeria is organizing a capacity building program

The African Management Institute (AMI) and Seed, a Stanford Graduate School of Business project that works with entrepreneurs to help

Attend The Catalyst 6.0, in-depth discussion on How To Create Detailed Buyer Personas for Your Business. Learn from specialists in

African women entrepreneurs have an estimated $42 billion financing deficit across all business value chains, which presents a number of

Qualcomm, a telecommunications company, announced that it would start a mentorship program for Make in Africa Startups to find promising

Tekedia Institute is launching a new course, the Learner Investment Fund and Portfolio Management Program, that will teach students about

Business networkers that are successful understand the need of spending time learning about the value of referral partners’ products or

The year 2022 is coming to an end in a few weeks, and now is a good moment to take

Alibaba Global Initiatives (“AGI”) today announced the graduation of 86 African entrepreneurs from the latest edition of the Alibaba Netpreneur Training (“ANT”)

Sterling Bank Plc, Nigeria’s leading commercial bank, has partnered with Nigeria Jubilee Fellows Programme (NJFP) to sponsor 1,000 fellows during

Daily, new, and experienced investors routinely ask us questions such as “Why is understanding the commodities market so complicated?” “Why can’t

In response to the discovery of a new attack that compromises victims’ VPN (Virtual Private Network) accounts to compromise messaging

The FIFA World Cup Qatar 2022™ is the most awaited sports event of 2022 for football fans and kicks off

IFC announced the appointment of Sarvesh Suri as the new Regional Industry Director for Infrastructure and Natural Resources in Africa. Suri, who

Online shopping has become an increasingly popular way to purchase things, but delivery fees remain a concern for many consumers.

TLcom Capital, the Africa-focused venture capital firm, has officially announced the launch of its fourth annual Africa Tech Female Founder

Pan-African phone manufacturer Mara Group has launched a free educational online course with the aim to boost blockchain adoption and

In August, WHO’s Monitoring Report on Universal Health Coverage in Africa revealed a 10-year rise in life expectancy between 2000

Says Tiekie Barnard, Shared Value Africa Initiative (SVAI) CEO and Founder: “We are co-creating the global future on the African

BGI-Research and the Maternal and Child Health Hospital of Hubei Province (MCHH) published whole-genome sequencing research results in npj Genomic

Global analytics leader SAS recently hosted a Summit in Lagos, focused on enabling a new era of financial services in

Private company owners who hope that their children will want to take over the family business should prepare themselves, the

NIGERIA S&P affirmed Nigeria’s long- and short-term foreign and local currency sovereign credit ratings at ‘B-/B’ with a stable outlook.

The Creative Business series – Third Edition is around the corner!  We are excited to invite you to the Third edition of

The year is 2022, and it is safe to say we are living in a technocentric world already. There is

Africa’s potential as a growth market for business remains both underestimated and misunderstood—as does the potential for business to play

Creating a home-based business or finding profitable online business ideas can be challenging. There are thousands of possible choices, yet everything seems like it’s

The third edition of the Creative Business Series hosted by the Creative Economy Practice at CcHUB is here with us.

The Nigeria Internet Governance Forum (NIGF) 2022 registration is now open. The NIGF 2022 with theme “Advancing Digital Transformation and Trust in Nigeria” is a hybrid

United bank for Africa Plc in association with Meta is hosting the next MSME workshop for entrepreneurs and business owners

PalmPay (www.PalmPay.com), a fintech innovator aims to make digital payment more accessible and flexible, today announces the launch of Wallet

Zenith Bank Plc has partnered with Google to host the Hustle Academy for SMEs in Nigeria through a virtual weeklong

Digitalization brings new opportunities in trade and creates the potential to underpin resilience in times of crisis. The digital transformation

Have you recently walked into a mall or market and thought, “Omo! foodstuff/items are expensive.” Well, your very next thought

Fintechs that are innovating, operating and growing throughout Africa have moved on from the broad academic concept of financial inclusion

More than 91 million Africans live with Hepatitis B or C, which are the deadliest strains of the virus, according

QNET, an e-commerce based direct selling company, has established its first-ever training centre in the Sub-Saharan Africa region in collaboration

Freedom of expression is a universal human right, a right fundamental to a democratic society which is why it is

Jobberman, the single most extensive online training and job placement website in sub-Saharan Africa, has expanded its non-cognitive soft-skills training

Tekedia Institute has announced more courses and courseware in the following programs: 1.Tekedia Startup Masterclass: from Startup to Unicorn2. Tekedia Practice with Internship (agribusiness,

According to a new ESG study, ‘SOC Modernization and the Role of XDR’ commissioned by Kaspersky, almost three-in-four (70%) respondent

When we started the coaching and consulting business in Cambridge UK in 2010, we struggled big time. We had no

NIGERIA: The Monetary Policy Committee (MPC), for the first time in two and a half years, raised the Monetary Policy

Businesspeople know that they need to get more customers to grow their business and reach their company goals. One of

Tekedia Institute has unveiled “DesignLab for Companies by Tekedia Learners”. The strategic aim of this program is to provide a

Soyabean is among the major industrial and food crops grown in every continent. It can be successfully grown in many

The need to address various requirements in ride share and ride-hailing expedites purpose-built vehicle (PBV) market growth, finds Frost &

The global medical devices industry is undergoing a major transformation in business models, technology adoption, and care delivery approaches, according

Surging demand for zero-carbon technologies, materials, and services gives companies opportunities to build new green businesses. Leaders that move quickly

While the world is still figuring out the metaverse and its role in our daily lives, one thing is certain: its

Vitamin, mineral and multivitamin supplements aren’t likely to protect you from cancer, heart disease or overall mortality, the US Preventive

For decades, tourism has remained a major contributor to the GDP of African economies. In 2019, the industry accounted for

The average African crypto buyer is most likely to be male, spends about $20 USD on the first purchase and

We are excited to announce that the Creative Economy Practice at CcHUB will be hosting the second edition of the Creative

Tekedia Institute unveils a new program: “Tekedia Town Hall and Consultancy with Prof Ndubuisi Ekekwe“. It is a live program which

New study in Nigeria and other low- and middle-income countries by T4 Education in collaboration with EdTech Hub finds that

Smart Africa’s capacity building arm, the Smart Africa Digital Academy (SADA) in partnership with Ghana’s Ministry of Communications and Digitalisation have

In today’s issue, I want to show you a powerful storytelling formula. If you can master this formula (and anyone

Access Bank in its bid to enhance financial inclusion has noted its intentions to significantly increase its customer base and

Credo, Africa’s pioneer social payment platform will be hosting a social payment hackathon, the first of its kind in Nigeria.  

Google is announcing an additional 30,000 Android and Google Cloud​​training opportunities for aspiring and professional developers in Africa. «We are pleased to

I recommend that entrepreneurs, business owners, and managers take time to analyze your company’s competitive status. This will help you

FT Strategies is delighted to deliver a new programme in collaboration with the Google News Initiative (GNI) called Audience Diversity

Talent 4 Startups is offering fully funded scholarships to study Software Engineering at Moringa. This opportunity will be available to 30

Since January, I have been approached by investors and projects owners alike who are looking to get projects funded or

Ecobank Commercial Banking, part of the Pan-African banking Group Ecobank (www.Ecobank.com), has launched its Ellevate Leadership Training Programme in partnership

The African Union of Broadcasting (AUB) (www.uar-AUB.org) and the World Intellectual Property Organization (WIPO) are pleased to organize on Tuesday, 26 April 2022, a virtual

ekedia Capital is inviting the community to Tekedia Unicorn Hour, a monthly program where CEOs of Tekedia Capital portfolio startups discuss 

As the Sub-Saharan African economy struggles to recover from the 2020 recession induced by the COVID-19 (coronavirus) pandemic, the region

Application Deadline: : 15th April 2022 Applications are now open for CREACT4MED’s training academy for entrepreneurs within the cultural and creative

A vibrant economy, bustling markets, and a rich cultural heritage are just but a few words that describe Nigeria. With

Micro-, small-, and medium- sized enterprises (SMEs) play a vital role in our food system and their participation in the Nutrition

On a sunny afternoon in Dukpa village, a community at Gwagwalada Area Council in the Federal Capital Territory (FCT), a

The 9th edition of Paradigm Initiative’s hybrid flagship event, the Digital Rights and Inclusion Forum (DRIF22), will be hosted virtually

Africa Women Innovation and Entrepreneurship Forum (AWIEF) has partnered with GIZ and Amazon Web Services (AWS) to launch a Digital Skills Training program for

The application for the West African School on Internet Governance is now ongoing and you are specially invited to apply.  

VC4A maintains a global network of professional, dedicated, and active mentors that seek to give back their time and expertise

The International Labour Organization (ILO) will under the Skills Initiative for Africa (SIFA) Programme, host a capacity-building workshop on Skills

Among the five finalists presenting their innovative solutions in support of women entrepreneurs driving a green economy, Techiva Technologies from

he African Management Institute (AMI) (www.AfricanManagers.org), the continent’s leader in business and management training, recently launched a new series of

A new guide for, and by, African women entrepreneurs provides first-hand tips on how to kick start and implement a

Microsoft has launched season 3 of its Africa Development Center (ADC)-sponsored Game of Learners (GOL) digital and coding competition for university

Deadline: April 29, 2022 Applications for the Platform Young Professionals Bootcamp 2022 are now open. The Platform Young Professionals Bootcamp

Tekedia Institute is one of the largest educational institutions in Africa. We have learners from more countries than any school in

Africa’s global bank, United Bank for Africa (UBA) Plc, and leading Pan-African Payments Company Cellulant (Cellulant.io) have announced a partnership

African Media Agency, a pan-African communications network, announced the launch of AMA Academy, a free tool for the African media industry

The recently concluded fourth edition of Africa Tech Summit held in Nairobi was a major eye-opener, given the rich menu

BCRC Heating reveals 5 ways to make your home more energy-efficient. Save money and save energy by following this simple

When you give your sales team the right tools to effectively and efficiently manage clients and build a relationship with

Recently, the Union African Union adopted Swahili as one of the official languages alongside French, Spanish, Portuguese, and Arabic. I

Skillsoft, a global player in corporate digital learning, has announced a strategic initiative with iamtheCODE, the first African-led global movement

African Development Bank Group (www.AfDB.org) President Dr. Akinwumi A. Adesina, has received the ‘Extraordinary Personality of the Year’ award for

The Bank of America Institute for Women’s Entrepreneurship at Cornell is a collaboration between Bank of America and Cornell University

AfriLabs is excited to launch the maiden edition of its annual magazine – Kubatana.  In the last quarter of 2021,

Paradigm Initiative (PIN) is thrilled to announce that registration is now open for the 9th edition of the Digital Rights

The customer is the most important person in the economy and every business succeeds only when the customer is happy. This explains why the customer is regarded as king. As a king, the customer has many rights. But a king also has duties which he owes himself and the society. In Nigeria, customers of banks have certain rights and duties guaranteed by law, regulation and conventions. This pamphlet articulates some of these rights and duties. YOUR RIGHTS AS A BANK CUSTOMER The Right to be informed As a bank customer, you have a right to disclosure of information from your bank on products and services the bank offers. The information provided must be complete, relevant and truthful. Your bank must explain to your understanding all contractual terms and charges prior to the consummation of any agreement or contract. This rightenables you to have relevant information in order to make rational choices. It amounts to a breach of right if your bank fails to provide this information or deliberately misleads you in any way. The Right to choose You have a right to select from the range of products and services made available by your bank at competitive prices. This means that as a customer, you can, at all times, decide on the product or service to accept/purchase and the ones to decline. It is wrong for a bank to restrict your choices or compel you to accept/purchase products or services that are illsuited for your needs Where you are not satis ed with your bank’s service delivery on any product or service, you have the right to end the contract or even the banking relationship provided you settle all outstanding commitments. The Right to safety This right requires a bank to guarantee all its customers a secure and conducive banking environment devoid of threats to their safety and health. You have the right to be reasonably protected from accidents while on the premises of your bank. You also have the right to be protected from negative effects of pollution of any kind whether arising from your bank’s operations or from other sources. It is necessary to stress that your bank is obligated to adhere strictly to applicable safety and directives to ensure that your safety and well being are adequately guaranteed while you are on the premises of your bank. The Right to Privacy and Confidentiality As a bank customer, you have the right to freedom from disclosure of your account details by your bank as intrusion into  your  account  by  third  party.  In  other  words,your bank is not to divulge your account information to a third party; the bank must also protect y o u r i n f o r m a t i o n f r o m unauthorized access by a third party. There are, however, expectations to this right as follows:

Duty of knowledge and understanding This represents the cornerstone of your duties as a bank customer and involves the search for relevant knowledge that should lead you to make informed decisions and enhance your  benefits. Without adequate  knowledge, customers are bound to make ill-informed decisions which may precipitate an avalanche of complaints from customers against their banks. It is generally agreed that sophistication in the banking industry has tasked the understanding of even people that are financially literate; it is, therefore, your responsibility to “shine your eyes” when dealing with your bank. Duty of financial obligation This requires customers to repay credit facilities and pay mutually agreed interest on loans and other financial services rendered by their banks as and when due. This is one of your major responsibilities to the extent that banks are established to provide loans and other financial services to you and other customers. Thus, you are obligated to ensure that payments or repayments to your bank are not delayed in order not to suffer penalties in the form of default charges. Duty to protect instruments and information It is your duty as a bank customer to keep your cheque book, ATM and all information relating to your account like PIN, passwords and codes safe. It is important to stress that your bank cannot bear responsibility for any loss you incur as a result of your negligence in protecting vital instruments or information.

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