Unity Bank’s Reaffirms Commitment to Customer Service
The Managing Director and CEO of Unity Bank Plc, Mrs. Tomi Somefun, has praised the bank’s frontline personnel for their effective implementation of the Customer Service Charter, which has fostered a culture of responsiveness and exceptional collaboration, reflecting a steadfast dedication to customer satisfaction.
In a message marking this year’s Customer Service Week, Mrs. Somefun celebrated with customer service staff and expressed her profound gratitude to the bank’s clients for their ongoing trust and loyalty, which have been instrumental in the bank’s growth and achievements.
“This year’s theme, ‘Above and Beyond,’ aligns with our mission at Unity Bank, allowing us to reflect on our shared journey where our customers remain at the heart of our operations,” she stated. CustomerServiceWeek2024
Mrs. Somefun further emphasized that the bank is consistently investing in innovation and enhancing existing systems, indicating that new tools and strategies will be introduced in the upcoming months to further elevate customer experiences. “Whether through enhanced digital platforms or tailored services, we are dedicated to improving the banking experience for our customers,” she remarked.
Recognizing the vital role of frontline staff in building enduring relationships with customers, Mrs. Somefun noted that through their dedication, resilience, and professionalism, Unity Bank’s Customer Service exemplifies the “Above and Beyond” theme of this year’s observance.
“Each day, our staff exceed expectations, ensuring that every customer interaction is approached with care and excellence. They are the reason our customers consistently choose Unity Bank.”
Additionally, the Bank’s Chief Customer Service Officer, Elfrida Igebu, remarked, “Throughout the week, we have witnessed what it truly means to go the extra mile. Our dedication to surpassing expectations, personalizing experiences, and demonstrating genuine empathy has distinguished us and fostered lasting connections with our customers.”
She remarked that the various activities organized to commemorate customer service week have enhanced the team’s professional skills and strengthened the connections that unify us as a cohesive unit.
From October 7 to 11, the Bank organized a series of events to honor customers and the exceptional teams across its more than 200 branches nationwide, recognizing outstanding employees while reflecting on this year’s theme – Above and Beyond.
In recent years, the Bank has consistently prioritized customer satisfaction through an intensified focus on digital strategy. For example, over the last four years, it has upheld its dedication to service excellence by launching innovative digital products such as the multilingual USSD banking service *7799# and the mobile banking solution, UniFi, which have improved customer access to the Bank’s services and enhanced convenience.
These electronic banking platforms are regularly updated with new and engaging features designed to prioritize customers and elevate their banking experiences to the highest standards in the industry.
