Two of Nigeria’s leading banks, United Bank for Africa (UBA) and GTBank are extending banking services to their numerous customers via the WhatsApp Business Solution. This they said is to offer their customers additional channel to access basic banking services.
UBA in statement announced that its chat banker, Leo, has launched its pilot mode on WhatsApp and will be fully available by September 1, 2018. It said that with Leo now on WhatsApp, customers who are lovers of the app would be able to open new accounts, check their balances on the go and carry out basic banking services.
UBA’s Group Managing Director, Mr. Kennedy Uzoka said that “Our customers are at the heart of our business and we as a bank, are never relenting in matching our words with equal action. In today’s fast paced world with demands for quick responses, our aim is to make banking seamless and effortless for our millions of existing and potential customers.”
Speaking in the same vein, the UBA’s Head of Online Banking, Mr. Austine Abolusoro said that “UBA is a technology-driven institution with vast knowledge in the business that we do and Leo, being a tested dependable and intelligent personality, will replicate on WhatsApp, the success it has experienced on the Facebook Messenger platform. It is a solution that is from the customer’s standpoint, easy to use by anyone regardless of your demography.’ ‘Leo is ready and waiting to help with any form of banking services’ continued Abolusoro.
On its part, GTBank said it would leverage on the WhatsApp Business Solution to offer its customers an additional channel to connect with it for enquiries, service requests and access to other basic banking services. It said the new initiative was in line with its continued efforts to enhance service delivery and offer superior banking experiences to customers.
The Managing Director, Mr. Segun Agbaje, said the Bank was passionate about driving constant interaction with its customers to learn more about how they could be served better as well as to provide them with the financial solutions that could add real value to their lives. “By leveraging the WhatsApp Business Solution, we are continuing to expand our service channels as part of our commitment to making banking, cheaper, faster and readily accessible to customers wherever and whenever they choose to bank,”.