First Bank launches chat banking via WhatsApp Business Solution

First Bank of Nigeria has joined the league of banks offering chat banking via WhatsApp Business Solution as the Bank on Thursday unveiled its chat banking on WhatsApp. It will be recalled that UBA and GTBank had earlier in the week unveiled their respective WhatsApp chat banking services.

Speaking at the presentation ceremony, Mr Chuma Ezirim, Group Head, E-Business, said the application would enable customers leverage the real-time messaging capabilities of the WhatsApp Business Solution to check their account balance. “Customers expectations are constantly changing and it is our duty as a customer-focused bank to ensure that our customers are provided with the means to carry out banking services through any channel they desire. “We are constantly seeking new ways and opportunities to meet customers at their preferred touch points and we understand our customers are actively engaged on WhatsApp. “With First Bank chat banking on WhatsApp, it is not just about staying connected with friends and loved ones, but also keeping in touch with your bank anytime and anywhere you are,” He said.

The First Bank WhatsApp chat banking services is currently on a pilot phase to a select group of customers after which it would be made available to all First Bank customers.